Compuware has published the results of its research on the attitude of users to applications and errors in them.
According to the data obtained, the majority of smartphone users (85%) prefer not mobile websites, but the corresponding applications. In their opinion, they are more convenient (55%), faster (48%) and simpler (40%). However, at the same time, users pay great attention to quality and do not like “buggy”. 79% of respondents stated that in cases when applications work with problems at the first launch, users make no more than two attempts to achieve normal functioning. And only 16% tried to do it more than twice.
Among the most “unpleasant” moments from their practice, users called “crashes” and freezes (62%), a long loading time (47%), and 40% of respondents indicated that applications simply did not start.