support | App2top

All publications by tag «support»

Support and QA April 28, 2020

How the community and support department is built in Belka Games

Maxim Kordonets — Head of Community & Support of Belka Games studio — in his column for readers App2Top.ru he shared his experience of how he rebuilt the community and support department in a mobile company in a year.

Support and QA July 8, 2019

How support services work in games — the main problems

What problems does a player face today when contacting the support service, — he tells in his material for App2Top.ru Vasily Sabirov, a leading analyst and co-founder of devtodev, together with Anna Bashkirova, head of Customer support outsourcing at devtodev.