With the help of a specialized queue management system, DAMASCUS organized customer service in the SEGH-2 of JSC “Samaragaz”.
The main task of the customer service of the SEGH-2 of JSC “Samaragaz” is to interact on a wide range of issues with customers of the assigned districts of the city.
Based on this solution, JSC “Samaragaz” implemented a project with standard functionality: GUI configurator, report designer, pre-recording, service quality assessment.
The system is implemented in a complete set with one touch terminal for issuing coupons, an LCD display, operator software consoles and hardware service quality assessment consoles.
In the process of implementing the system, equipment was used that maximally fits into the corporate standard of the customer for equipping information systems.
Integration SLA “Damascus” in SEGH-2, it allowed to streamline the reception of visitors at such a highly loaded stage, and gave the management a convenient tool for collecting objective statistics on the work of the unit.
This implementation has become a pilot implementation for JSC “Samaragaz” and is a big step towards improving the service.